How to Align Goals and Indicators to Set Expectations and Measure Performance

Why you’re not meeting your organizational goals (and how to start). We set personal goals every year, but a month passes (or mere days for some of us) and we’ve already lost sight of them. The year goes by and we wonder what happened. It’s not just personal goals that [...]

High Performance Work Teams Aren’t Just Problem Solvers

Lean, Six Sigma, and Kaizen are tools to solve problems, but they’re only part of a bigger picture Organizations that want to improve company process and performance often invest in Lean, Six Sigma, and Kaizen training for their executives and employees. They’ll put up metric boards. They’ll identify problems and [...]

Performance Measurements Aren’t Good or Bad, They’re a Tool for Improvement

Life isn’t black and white, and neither is workplace success. Too often, employees think that performance measurements are at either ends of the spectrum—they’re good or they’re bad. Employees may avoid even discussing the topic out of fear of getting in trouble or getting someone else in trouble. However, the [...]

Leadership: Getting Work Accomplished Through Others

Are you setting your team up for success? It takes more than hard work to become an effective leader. Planning, organization, and guidance are all important functions. Effective leaders also look to themselves when performance drops before looking to their team. So how can you ensure that you’re being an [...]

Voice of the Customer: There’s No Guesswork in Customer Satisfaction

Don’t ever assume: Especially when it comes to what your customers want. Business leaders will often make statements, create policies, and set expectations for their organization based on assumptions of what their customers want. Without data to support these claims, their statements, processes, and policies are pure guesswork based on [...]

Audit and Sustainability: How to Validate the Processes and Systems You’re Putting in Place

Taking performance to the next level—and sustaining those gains. It’s not uncommon for teams that have achieved a high level of performance to begin to lose gains over time. In fact, over 70 percent of organizational change projects fail to meet the projected long-term goals—it’s a reality that many companies [...]