Dumb Data? Why So Many Organizations Fail to Get Results

Let’s face it. For all of our talk about the importance of data, we’re still “data dumb,” meaning we collect the wrong data, let our data collect dust, or fail to interpret it correctly. Many companies gather data only to share it with a few people instead of using it...

Need Savings? … Don’t Just Cut Costs

It’s an all-too familiar scenario: Company leaders, alarmed at a sudden decrease in profits, issue a decree to curb business trips, count paper clips, or trim headcounts. They’re clearly thinking that the quickest way to boost profits is to cut costs.  But, they’re...

Create Your Own Dream Team: How to Win With the Hand You’re Dealt

The secret to your success—transforming your workers into winners Have you ever envisioned your dream team? Fantasized about having super-powered employees who always knock it out of the park when it comes to productivity, achieving goals and exceeding quotas? If so,...
Lean Isn’t Just for Manufacturing

Lean Isn’t Just for Manufacturing

  The idea may have originated in the manufacturing industry, but every organization can benefit from thinking lean. When I met with a hospital exec we’ll call Patty, she explained how her hospital was looking to install an expensive new phone system to help...

Multi-Function Process Map: The #1 Performance Improvement Tool

Arguably the most powerful tool in continuous performance improvement, the Multi-Function Process Map actually lets you see what’s working—and what’s not While it’s a new concept for many companies, the idea of creating a visual representation of organizational...

Finding Time: The Key to Productivity

“Time is what we want most and use worst.” – William Penn. We all have the same 24 hours. While some people are able to use them to an amazing result, the rest of us feel like we just don’t have enough to accomplish all the things we want to do. But dig a...