Arguably the most powerful tool in continuous performance improvement, the Multi-Function Process Map actually lets you see what’s working—and what’s not While it’s a new concept for many companies, the idea of creating a visual representation of organizational processes has been around for nearly a century. Once called the flow process chart (1921), the Multi-Function [...]
Are your leaders giving their team what it needs to succeed? Today’s top corporations know that the value of their supervisors cannot be measured simply by their ability to “watch over” operations or staff members. There is a direct correlation between the performance of the team and how they are managed by their supervisor. That’s [...]
The idea may have originated in the manufacturing industry, but every organization can benefit from thinking lean. When I met with a hospital exec we’ll call Patty, she explained how her hospital was looking to install an expensive new phone system to help eliminate the long wait times patients, family members and customers were [...]
Too many companies struggle to achieve high levels of performance. Many more struggle to sustain them. While they set organizational goals or attempt to implement new processes or initiatives that improve their performance, the common result is a slew of incomplete projects, sinking morale and disappointing results. So what are they missing?
Outstanding results require engaged employees. Engaged employees require a sense of ownership and accountability. Here’s how you can achieve them all. Organizations that engage their employees are getting more difficult to find! According to the Gallup’s State of the Global Workplace report, only 13% of employees worldwide are reportedly engaged in their work, which is [...]
An employee’s ability to stay focused on tasks that matter is what differentiates their performance. Seventy-two percent of 516 employers surveyed use management assessments to help make executive promotion decisions—nearly twice the number who said they were doing so in a 2010 survey. Organizations who use employee assessments are looking for one thing: high performers. [...]
In the 1930s, demand for variety in the automotive industry was growing. While new systems were introduced to decrease the cost per step, throughput times became significantly longer. Then Kiichiro Toyoda, Shigeo Shingo and Taiichi Ohno of Toyota, building on the works of Edwards Deming and Joseph Juran, observed that a series of innovations might make it possible to provide continuity in process flow as well as a variety of products. Thus, the Toyota Production System was founded and the term lean management came to life.
Imagine if your employees were 100 percent engaged. Imagine a culture where the entire workforce used data to drive decisions.* Imagine if your workforce embraced a structured process that would sustain gains and foster continuous performance improvement.* Imagine achieving your goals. CFAN, a San Marcos, Texas-based partnership between GEA (General Electric Aviation) and SNECMA, was poised to [...]
Start your engine! You’re about to take your operational excellence to the next level! The phrase “engine for favorability” comes from one of our good clients. A senior executive coined the phrase after his team knocked their productivity and performance out of the park by exceeding their performance goals while consistently staying under budget [...]
"Time is what we want most and use worst." – William Penn. We all have the same 24 hours. While some people are able to use them to an amazing result, the rest of us feel like we just don’t have enough to accomplish all the things we want to do. But dig a little [...]