How to Align Goals and Indicators to Set Expectations and Measure Performance

By |October 11th, 2016|Blog|

Why you’re not meeting your organizational goals (and how to start). We set personal goals every year, but a month passes (or mere days for some of us) and we’ve already lost sight of them. The year goes by and we wonder what happened. It’s not just personal goals that get lost this way, though. [...]

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High Performance Work Teams Aren’t Just Problem Solvers

By |August 29th, 2016|Blog|

Lean, Six Sigma, and Kaizen are tools to solve problems, but they’re only part of a bigger picture Organizations that want to improve company process and performance often invest in Lean, Six Sigma, and Kaizen training for their executives and employees. They’ll put up metric boards. They’ll identify problems and solve them. Employees are sometimes [...]

Performance Measurements Aren’t Good or Bad, They’re a Tool for Improvement

By |August 24th, 2016|Blog|

Life isn’t black and white, and neither is workplace success. Too often, employees think that performance measurements are at either ends of the spectrum—they’re good or they’re bad. Employees may avoid even discussing the topic out of fear of getting in trouble or getting someone else in trouble. However, the goal of measurements is to [...]

Leadership: Getting Work Accomplished Through Others

By |May 18th, 2016|Blog|

Are you setting your team up for success? It takes more than hard work to become an effective leader. Planning, organization, and guidance are all important functions. Effective leaders also look to themselves when performance drops before looking to their team. So how can you ensure that you’re being an effective leader and that your [...]

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Voice of the Customer: There’s No Guesswork in Customer Satisfaction

By |March 2nd, 2016|Blog|

Don’t ever assume: Especially when it comes to what your customers want. Business leaders will often make statements, create policies, and set expectations for their organization based on assumptions of what their customers want. Without data to support these claims, their statements, processes, and policies are pure guesswork based on what they think their customers [...]

Audit and Sustainability: How to Validate the Processes and Systems You’re Putting in Place

By |February 24th, 2016|Blog|

Taking performance to the next level—and sustaining those gains. It’s not uncommon for teams that have achieved a high level of performance to begin to lose gains over time. In fact, over 70 percent of organizational change projects fail to meet the projected long-term goals—it’s a reality that many companies experience and don’t even realize [...]

How Communication Infrastructure Elevates Performance

By |February 17th, 2016|Blog|

When communication stops, performance atrophies. When communication is constant, performance improves. Every organization has a rhythm or cadence to their internal communication—even if it’s not ideal. What differentiates high performance organizations from the rest is their communication infrastructure. This infrastructure allows them to stay strategically aligned because it keeps everyone focused on the organization’s highest [...]

Permanently Resolve Your Organization’s Chronic Performance Issues

By |February 10th, 2016|Blog|

You know what the problem is…now it’s time to find a permanent solution. You’ve already defined and quantified the problem. You’ve performed a root cause analysis to identify its real cause and determined that further analysis will not yield any new insight. Now how do you fix the problem and stop it from coming [...]

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Root Cause Analysis: Finding the Cause of Performance Issues

By |February 3rd, 2016|Blog|

Look beyond the obvious. In the same way that a Band-Aid merely covers up a wound but doesn’t heal it, treating just the symptoms of your company’s performance issues won’t make them go away. Problems occur in every business, regardless of size or industry, that impact the overall level of performance throughout the company. If [...]

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Optimize Your Workplace by Eliminating Waste

By |January 27th, 2016|Blog|

When you’re evaluating efficiency, you have to look at how much is being accomplished in a given amount of time, not how busy everyone is. Here’s the visual: A hamster running around and around on its wheel. He’s busy and working hard, but is he actually getting anywhere? Now think about your workplace. Is there [...]

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