Uncertainty and challenges can arise at any minute, so businesses need to prioritize diagnosing and fixing underperformance—because while underperformance hurts in good economic times, it’s absolutely devastating during a downturn. Survival—and the potential to thrive when this is all over—depends on decision-making, planning, and management. That’s where the D-MAPP program, our patent-pending solution, comes in.
The D-MAPP program helps identify and diagnose problems so organizations can fix their inefficient processes and move forward, more productive and unified. It helps teams plan to survive and thrive by showing the bigger picture of their organization’s performance, helping employees and managers come to solutions together, and helping users refine their processes. Armed with actionable insights, businesses can position themselves to be competitive when the economy picks back up. Here’s how the D-MAPP program can help.
The D-MAPP Program Shows a Current-State Analysis of Your Organization
The D-MAPP program helps employees set up their major processes and activities using a next-generation mapping technique. Under each major key process, teams list their key activities along with any metrics they’re collecting and frustrations that arise during these activities. With their map set up all on one screen in a simple matrix, teams have a visual control to work from.
With this visual control, teams are enabled to identify improvement opportunities. Using clear color-coding, the D-MAPP program shows users with one glance where their frustrations or roadblocks exist and which processes have more frustrations than others. Using the simply displayed descriptive analytics, you can more easily see what might be missing, identify what can be improved, and evaluate where you can get the most value for your time and money. With this knowledge, you can define your strategy going forward.
This bird’s-eye view is critical in times of economic uncertainty. Doug Stilwell, Assistant Professor in Educational Leadership at Drake University, tells of a systems simulation that demonstrates this point as it relates to choices during COVID-19. Stilwell divides his students into fishing companies and tells them their goal: “Maximize your assets.” The students usually don’t take a step back to see the bigger picture, focusing instead on the here-and-now. This tunnel-vision results in overfishing, “and the system, along with every company, collapses,” Stilwell says.
Seeing the bigger picture allows companies to make wiser decisions. It allows them to take into account future possibilities and how the functions of different teams contribute to the whole.
The D-MAPP Program Aligns Managers and Employees
A recent study by Philippe Aghion, Nicholas Bloom, Brian Lucking, Raffaella Sadun, and John Van Reenen found that when companies distribute decision making among the company, not confining decisions to upper management, they are better able to navigate uncertain times.
“The  recession introduced a lot of uncertainty and turbulence,” said Sadun, a professor at Harvard Business School. “One [piece of] advice would be [to] really think carefully about your organizational structure because that’s one way you cope with uncertainty.”
The D-MAPP program helps align organizational decision making so everyone is on the same page. Upper management can see where their employees are having a hard time so they can know what to prioritize and where to send additional resources. Employees can see how their processes fit into the bigger picture of the organization and either remove frustrations or pivot so the frustrations don’t get in the way.
The D-MAPP Program Defines and Refines Your Processes
This ability to refine processes is crucial for all companies, but particularly for manufacturing companies that are pivoting to meet needs arising from a challenging environment. For example, the Royal Mint, which usually manufactures coins and precious metal investment products, started making plastic visors for healthcare workers in the midst of the coronavirus pandemic. With companies making sudden and drastic changes, it’s understandable that they might face hurdles in their processes, as the Royal Mint did with their supply chain.
The D-MAPP program can help any company refine any process. From onboarding to writing an article to manufacturing physical products, the D-MAPP program helps users outline the best steps to follow for that process. And with the steps outlined, it’s easy to see where the processes can be refined.
As an example, let’s say one user’s process map makes it clear that there are communication barriers between their account executives and their clients. The user can add a project for account executives to improve that frustration by setting up clear expectations at the beginning of the relationship with the client. As the account executives improve their client communication, the user can update the status of the project. Everyone with access to the D-MAPP program will be able to visualize the team’s improvement in that area.
Today’s companies aren’t focused on whether they beat or miss profit projections. In challenging times, the concern becomes this: Do we have enough money in the bank and credit to pay our employees, keep our locations open, rollover debt, and withstand the shock of this? The focus is often on merely surviving.
The D-MAPP program allows decision-makers to zoom out and see the bigger picture of their organization’s performance. It makes it possible for employees and managers to synthesize their perspectives to navigate difficult times. And it helps businesses refine their processes. Reach out today to see how the D-MAPP program can do all of this for you.