Cost of Poor Quality

Cost of Poor Quality

NEED SAVINGS? … DON’T JUST CUT COSTS It’s an all-too familiar scenario: Company leaders, alarmed at a sudden decrease in profits, issue a decree to curb business trips, count paper clips, or trim headcounts. They’re clearly thinking that the quickest way to boost...
Multi-Function Process Map: The #1 Performance Improvement Tool

Multi-Function Process Map: The #1 Performance Improvement Tool

Arguably the most powerful tool in continuous performance improvement, the Multi-Function Process Map actually lets you see what’s working—and what’s not While it’s a new concept for many companies, the idea of creating a visual representation of organizational...